Last updated: November 14, 2026
We want you to be happy with your purchase. If something is not right, you can return most items within 30 days of delivery.
Return policy summary
| Return window | 30 days from the delivery date |
| Item condition | New, unused, uninstalled, in the original packaging with all parts and manuals |
| Return shipping | Paid by the customer (free if the item arrived damaged, defective or incorrect) |
| Restocking fee | 15% on items delivered by freight (lifts, tire changers, wheel balancers and other large equipment). No restocking fee on parcel items. |
| Refund method | Original payment method |
| Refund timing | Processed within 5 business days after we receive and inspect the return; your bank may take 3–10 additional business days |
| Exchanges | Return the original item and place a new order for the item you want |
How to start a return
- Email contact@mechvanta.store or call +1 903-364-2960 within 30 days of delivery with your order number and the item(s) you want to return.
- We will reply within 1 business day with a Return Authorization (RA) number and return instructions. Returns sent without an RA number may be refused.
- Pack the item securely in its original packaging, write the RA number on the outside, and ship it to the address we provide. For freight items we can quote a return freight pickup if you prefer.
- Once the return arrives and passes inspection, we issue your refund.
Items that cannot be returned
- Items that have been installed, used, modified or damaged after delivery.
- Items missing original packaging, parts, hardware or manuals.
- Special-order or custom-configured items (we will tell you before you order if an item is special order).
- Diagnostic tools, software and electronic items whose software has been activated or registered.
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will send a replacement or replacement parts, or issue a full refund — including all shipping costs — at no charge to you. No restocking fee applies.
Order cancellations
You can cancel your order free of charge at any time before it ships by contacting us. Once an order has shipped, it can no longer be cancelled and is handled as a return under this policy.
Refunds
Approved refunds are issued to the original payment method. Original shipping is free, so no shipping charge is deducted. For freight-delivered items, the 15% restocking fee is deducted from the refund unless the item was damaged, defective or incorrect.
Contact
Mechvanta · 508 S Carter St, Whitewright, TX 75491, United States · Phone: +1 903-364-2960 · Email: contact@mechvanta.store